F.A.Q.s

Our standard fragrance range has an expected longevity of approximately 7-9 days. Our premium fragrance has an expected longevity of approximately 14-20 days. This is subject to the environment the smelly is hanging and some scents tend to last longer than others. If you haven't opened your smelly we have an expected shelf life of 12 months. Smellys stored in a cool, dry and dark area will last longer than 12 months - but you may slowly find degrading of the scents and inks in your design. In saying that; our own brand ones have lasted in some cases even for 2 or 3 years when we have previously bulk ordered with only minimal scent and ink degradation.

Yes, and no. We don't offer free samples due to the custom nature of our business - however should you want to smell scents before committing to a larger order we can ship you a sample pack. We do have a small charge for sample packs to cover our costs and freight. Email us at hello@smellykiwi.co.nz to request a sample pack.

Orders >500 include 1 scent option. Orders of 1000 include up to 2 scent options. Orders of 3000 include up to 3 scent options. Orders 5000+ include up to 4 scent options.

We offer customised sizes and shapes. In most cases a standard size smelly will be a maximum of 9cm tall or wide depending on the shape you choose. As for shapes the skys the limit. Most designs we do are sorted to either a cutout that follows the shape of your existing logo or design; otherwise a circle, square or rectangle are the most common. We can create whatever shape you like so let us know your wildest dreams. Operate an automotive business? What about a car shape! Maybe you own a gym? Let us do a dumbbell shape! You imagine it - we'll create it.

Each smelly is individually bagged in a fresh-lock sealed bag and labelled with your scent choice. We can provide custom hang-sell/retail packaging on a case by case basis so please contact us if you're interested.

We're here to create what you need. If you have very specific requirements we recommend consulting a graphics designer to then provide us a complete design; or otherwise we have a premium design service for $199 which uses professionals to bring your dreams to life. We offer an absolutely free standard design service with your smellys. This takes your logo and any basic requests such as contact information, a slogan or qr code - alongside your brand colours. If you're unsure we can offer some guidance. All smellys are double sided with the same design replicated on both sides as standard. We can offer unique sides (different designs on either side) for absolutely no charge on order quantities of 1000 or more - or for a small additional charge on orders of 500 or less.

We're a New Zealand business based in Christchurch. We're a small business, part of The Excellence Group, providing premium automotive solutions to the Christchurch and nationwide market.

We began setting up Smelly Kiwi in 2023 and have been in operating operation since 2024. However, we initially started as part of United Car Care (www.unitedcarcare.co.nz) and have been providing custom air fresheners direct to businesses in New Zealand since 2016! Our humble beginnings means we have almost 10 years experience in this field, providing air fresheners to businesses in our existing detailing market before setting up Smelly Kiwi to extend our reach and find new and exciting clients and markets. All the photos you see on this website are products we have designed and supplied since 2016. They are all real customer orders and products from our many years in this industry.

We're here to help! While we offer online ordering for ease of use, we are completely happy to talk you through it all and personalise your experience. Call us on 039257874 today or send Sam a text for a return call request on 021926299.

After confirmation of designs we will send you an invoice for payment. Standard payment methods include bank transfer, Visa, Mastercard, American Express - and by arrangement we can also offer Apple Pay, Google Pay or AfterPay as well! We do not charge credit card fees; however please note that AfterPay will incur a 3% surcharge.

Payment is due after your acceptance of the design for your smelly and before the order enters the manufacture stage. We do not offer payment upon completion due to the custom nature of our work. For larger companies we can invoice out your purchase orders but the same rules apply with manufacture, we do not manufacture until payment has been made.

As we offer a customised product with your own graphics and logos we do not offer returns or refunds for any change of mind purchases or for any variables outside of our control - for example; if the coffee scent smells too much like coffee! However; we do of course stick by our obligations under the Consumer Guarantees Act for sales to individuals and the Fair Trading Act on how we represent our products. While we do not offer returns and refunds being a custom product business we do have client satisfaction front of mind. Should you be unhappy for any reason we will always engage in a conversation to seek a resolution.

In most cases the entire order process from initial enquiry to delivery happens within 4 weeks. There is approximately one week for initial order placing and design, another week or so for manufacture and another week or so for delivery. Depending on the complexity of your design or requests of different scents this time frame can vary slightly so if you have an urgency or date of requirement please let us know.

In some cases we can manufacture to a faster time schedule but this is order dependent and does come with a higher cost on your order. If you have a specific deadline please get in touch with us ASAP and we will see what we can offer you.